Privacy Policy
Universal Roofs Inc. is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information when you visit universalroofs.ca or engage our roofing services.
Last Updated: March 25, 2026
1. Information We Collect
Personal Information You Provide
When you contact us, request a quote, or book a service, we may collect:
- Full name
- Email address
- Phone number
- Property address (for service delivery)
- Details about your roofing project or inquiry
- Payment information (processed securely through third-party payment processors)
Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address and approximate geographic location
- Browser type, version, and language preferences
- Device type, operating system, and screen resolution
- Pages visited, time spent on pages, and navigation paths
- Referring website or search terms that led you to our site
- Date and time of your visit
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide roofing estimates
- Schedule and deliver roofing services at your property
- Process payments and invoices
- Communicate with you about your project status, appointments, and follow-ups
- Send you relevant information about our services or seasonal maintenance tips (only with your consent)
- Improve our website, services, and customer experience
- Comply with legal obligations and protect our business interests
3. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. These include:
- Essential Cookies: Required for the website to function properly.
- Analytics Cookies: We use Google Analytics to understand how visitors interact with our website.
- Performance Cookies: Used by our caching system to improve page load times.
- Third-Party Cookies: Our website may contain embedded content from third-party services that may set their own cookies.
You can control cookie preferences through your browser settings.
4. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information only with:
- Service Providers: Trusted third-party service providers who assist us in operating our website, processing payments, or delivering services.
- Legal Requirements: When required by law, regulation, legal process, or enforceable governmental request.
- Business Protection: To protect the rights, property, or safety of Universal Roofs Inc., our customers, or others.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption, secure storage with restricted access, and regular security assessments.
6. Data Retention
We retain your personal information only for as long as necessary. Customer records are retained for up to 7 years for tax, legal, and warranty purposes. Website analytics data is retained in anonymized form for up to 26 months.
7. Your Rights
Under applicable Canadian privacy legislation (including PIPEDA), you have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal information, subject to legal obligations.
- Withdraw Consent: Withdraw your consent at any time.
- Opt-Out: Unsubscribe from marketing communications at any time.
To exercise any of these rights, please contact us.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external websites.
9. Children's Privacy
Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.
10. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated "Last Updated" date.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Universal Roofs Inc.
30 Braddock Rd, Etobicoke, ON, M9W 5H8
Phone: (416) 732-2421
Email: info@universalroofs.ca